Question 1

What is Ula?

Accepted Answer

Ula is a travel companion on WhatsApp that plans trips around you. Tell Ula when you are free, who is travelling and roughly what you have in mind, and it prepares trip options that fit your preferences, budget and pace.

Question 2

How is Ula different from other travel apps or chat assistants?

Accepted Answer

Most tools start from scratch every time. Ula remembers how you travel, including who comes along, your budget, your pace and what you enjoyed before. Every trip builds on the last.

Question 3

What kinds of trips can Ula plan?

Accepted Answer

Pretty much any trip, for anyone. A lake weekend with the kids, a city break for two, a ski trip with your mates, a girls' or boys' getaway, a solo adventure or a big journey abroad. Business travel too: flights that fit around your meetings, a hotel close to the office and a cab waiting when you land. And when work and family overlap, Ula plans both. Your conference in Lisbon, plus a beach day with the kids once the last meeting is done.

Question 4

Where can I use Ula?

Accepted Answer

Right now, Ula lives on WhatsApp. Tap Ping Ula, say hi, and you are planning in seconds. No app to download, no account to create. iMessage and Telegram are coming soon, so you can plan your trips in whichever chat you already use every day. The Hey Ula app for iPhone is on its way too, with your trips, bookings and Travel DNA all in one place.

Question 5

Do I need to download an app or create an account?

Accepted Answer

No. Select "Ping Ula on WhatsApp" on our website and send a message. There is no registration form.

Question 6

Will my trips and preferences move to the iOS app?

Accepted Answer

Yes. When the app launches, your profile and trips will be available there.

Question 7

Can I send voice messages?

Accepted Answer

Yes. You can type or send a voice message, whichever you prefer.

Question 8

Do I need a destination in mind?

Accepted Answer

No. Describe what you are looking for and Ula will suggest where to go. Example: "Five days in October, somewhere warm, within a three-hour flight, under €2,500."

Question 9

What will I receive?

Accepted Answer

Three trip options that match your request. Each includes accommodation, realistic travel and walking times, and a practical day-by-day outline.

Question 10

Why did Ula recommend these options?

Accepted Answer

Because Ula remembers how you travel. Tell it once that Iniya naps after lunch, that you hate 6am flights or that you keep weekends under €100, and it saves that to your Travel DNA. Every recommendation after that is built around what you told Ula and the trips you already took. Loved the lake hike last month? Expect more like it. Each option comes with a short reason why it fits you, plus any trade-offs, like a longer drive or a higher price, so you can decide with confidence.

Question 11

What if none of the options suit me?

Accepted Answer

Tell Ula what you would like changed, such as a lower budget, a shorter journey or a different style of accommodation. It will refine the options and remember your feedback for next time.

Question 12

Are the itineraries realistic?

Accepted Answer

Yes. Ula plans using real distances, travel times and opening hours, so every plan can actually be followed on the day.

Question 13

Who can Ula plan for?

Accepted Answer

Anyone who travels. Ula adapts every plan to the people coming along. Families get plans built around children's ages, nap times, strollers and walking distances. Couples get slow mornings, a table for two and a view worth the trip. Friends, girls' trips and boys' trips get one place that fits the whole group and a budget that works for everyone. Business travellers get flights around meetings and a hotel near the venue. Solo? Ula plans for one just as happily.

Question 14

Can Ula accommodate accessibility or dietary needs?

Accepted Answer

Yes. Share any mobility, accessibility or dietary requirements, and Ula will include them in every plan.

Question 15

Can I plan together with my partner, family or friends?

Accepted Answer

Yes. Your travel companions can take part in the conversation, whether that is your partner, your family or the whole group, so everyone sees the same plan and can share their views.

Question 16

What is Travel DNA?

Accepted Answer

Travel DNA is your personal travel profile. It covers who you travel with, your preferred pace, budget, accommodation and dining preferences, and anything you would rather avoid. Ula builds it through conversation, with no forms to fill in.

Question 17

Do I need to repeat my preferences for every trip?

Accepted Answer

No. Once shared, your preferences apply automatically to every future trip.

Question 18

Can I see or change what Ula knows about me?

Accepted Answer

Yes. Ask Ula at any time what it knows about your travel preferences, and tell it about anything that has changed. Your Travel DNA updates straight away.

Question 19

Can Ula book my trip?

Accepted Answer

Yes. Once you have chosen an option, Ula assists with the booking. Nothing is booked without your explicit approval.

Question 20

Will I see the full price before booking?

Accepted Answer

Yes. You will always see the total price before confirming. Prices may change until your booking is complete.

Question 21

What happens if I need to cancel?

Accepted Answer

Cancellation terms are shown before you book, including any free cancellation period, so you know your options in advance.

Question 22

Can Ula help while I am travelling?

Accepted Answer

Yes. Ula can adjust your plans in real time, whether the weather changes, your plans shift or you would simply prefer a lighter day. Example: "It is raining tomorrow. Please rearrange our itinerary."

Question 23

What if my flight is delayed?

Accepted Answer

Tell Ula, and it will help you adjust the rest of your plans.

Question 24

Can Ula organise all my bookings in one place?

Accepted Answer

Ula will bring your flight, hotel, rental car, activity and restaurant bookings together into a single day-by-day itinerary, even if they were made on different websites.

Question 25

Will Ula send me messages I did not ask for?

Accepted Answer

Ula only sends messages relevant to your trip, such as reminders and updates. You can ask Ula to stop these at any time.

Question 26

How is my personal information used?

Accepted Answer

Your information is used to plan and support your trips. Please refer to our Privacy Policy for full details.

Question 27

How can I contact the Ula team?

Accepted Answer

Please use the Contact page on our website.

Get your seat with Ula

You say where you want to goUla plans the rest.

Just say hi. Ula takes it from there.

One chat. Every booking.

Real days go off script. Ula rewrites them.

The weekend counts. The far one too.

Weekend

City

Farther

Anywhere starts with just a tap.

FAQ (frequently asked questions)

Cleared by NVIDIA Inception.

Tell her once.
She plans every time you step out next.

You say where you want to goNORWAYUla plans the rest.